Returns & Refunds
If you are not satisfied with your purchase and would like to return it for a refund, then please return the item back to me (unused) within 28 days of receiving your purchase.
Items exempt from returns are:
-Custom Orders/Personalised Orders.
To return an item please email me on:
If an item has arrived to you broken please let me know within 7 days of receiving it. Please attach a photo of the damage and send it to: 'Joanna@Sweetsofmyown.co.uk' Also let me know if you would prefer an exchange or a refund on it.
If (for any reason) you need to cancel an order, please send a cancellation request asap (within 24 hours) to 'Joanna@sweetsofmyown.co.uk'. Items are shipped between 1-3 days of receiving cleared payment. I will not be able to cancel an order if it has been shipped.
If your order has not arrived within the time frame stated, then please email me. All my orders are shipped with proof of posting. Please select the 'tracked & signed' method at checkout method if you need a tracking number - as tracking isn't included in the price of standard delivery.